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In the US, Mercedes-Benz has issued a recall. Drivers frequently discover problems with autos that could endanger their safety. This is the case with 14 distinct Mercedes-Benz electric and hybrid car models that are offered for sale in the United States. Although it wasn’t a major problem, the corporation chose to recall the product as a preventative measure because it violated a required safety requirement.
Let’s investigate the fate of these Mercedes-Benz automobiles and the steps taken by the corporation to resolve the issue.
The issue
A client first complained about the warning sound being so low when the reverse gear was engaged. I mean, it’s absurd if there’s a chance the driver won’t pay attention to the warning if that sound was meant to alert them.
When Mercedes-Benz decided to pay attention to what the customer was saying, they examined the level and it was within the acceptable range. However, they discovered that the sound the automobile was making wasn’t the correct kind. Rather than emitting the familiar whistle (beep), this vehicle made a noise that was not authorized by the authorities. Although this may not seem like a big deal, there are significant legal and safety ramifications.
Why is this strange sound worrying?
Especially for silent automobiles, the sound that alerts drivers when reversing in electric and hybrid vehicles is crucial in preventing collisions. This whistle alerts bicycles and pedestrians that the automobile is moving in addition to alerting the driver when he is close to an obstruction or someone. Therefore, there is an added risk to road safety as this whistle issue may lessen the effectiveness of this warning.
Another drawback of this problem is that it disregards Federal Motor Vehicle Safety Standard (FMVSS) number 141, which mandates that electric vehicles generate a certain sound so that everyone can hear it.
Mercedes-Benz affected models
The business has recalled SUV, Maybach, AMG, EQE, and EQS cars that were produced between 2022 and 2025. Let’s examine a few instances of the 14 vehicles impacted by this sound problem:
- Mercedes-Benz EQE 350+ (2023-2024)
- Mercedes-Benz EQS 450+ (2022-2024)
- Mercedes-Maybach EQS SUV 680 4Matic (2023-2025)
- Mercedes-Benz EQE SUV 500 4Matic (2023-2025)
- Mercedes-Benz S 580 E 4Matic (2025)
The company s solution
As we previously stated, while the warning sound problem may pose a safety risk, it is not a difficult problem to resolve. In essence, all they need to do is update the software on the car’s audio warning system, and the whistle will comply with the law.
According to the manufacturer, there won’t be any complicated repairs or component replacements required, and this upgrade will be free for all owners of impacted vehicles. Additionally, if you are the owner of one of their vehicles, you will be notified in writing prior to August 2025.
Mercedes-Benz reinforcing their reputation
This business is well-known for its social responsibility and employer role, emphasizing educational initiatives to support children. Mercedes has demonstrated their dedication to customer happiness and safety by acting quickly to provide a solution and uphold their quality pledge.
If anything we have paid for is not what it should be, we should always make a claim. consumers typically have a bad experience in these kinds of circumstances, but even while problems do occur, Mercedes’s willingness to listen to its consumers is a key component of becoming a great business. Do you not believe that all businesses ought to emulate Mercedes-Benz? It would be lot simpler to solve everything.
